Shipping and Delivery:
For orders being shipped inside of the European Union, VAT is already applied to the eligible items in your basket. You will not be required to pay any import duties or customs fees when your order is delivered.
For orders being shipped to countries outside of the European Union, no VAT and any sales tax will be included in the product prices you see on our website and you will not be charged any taxes by trekkinn. However your packages may be subject to the customs fees and import duties of the country to which you have your order shipped.
A postage will be added to your order at the checkout, which will depend on the country of delivery. Upon entering our website, please be sure to first select your country by clicking on "Change Country". Our prices are clearly shown next to each product and simply by clicking on the "Add to basket" button, you enter an item into the shopping basket and the shipping costs will be calculated for you automatically. In this way you can see the full cost of your order before proceeding to the checkout. Shipping fees depend on size and weight of the ordered items. We offer competitive and low shipping rates.
We dispose about several warehouses where we keep plenty of stock on popular products and special deals, as well as a logistic centre, from where all our orders are shipped.
- If you select the size/colour of the required item and you can see "in stock" or "only x units left", it means, this item can be dispatched as soon as possible - always if there is no further item ordered, which has to be ordered on demand. Please keep in mind, that first of all, your payment has to be proofed, before your order can be proceeded.
- If you select the size/colour of the required item and you cannot see "in stock" or "only x units left", it means, this item will be ordered immediately on demand, once your payment has been proofed. So the estimated delivery date will be calculated by our experience with each supplier and chosen courier. If you order several items in one order, the estimated delivery date will be calculated by availability of all of them.
SHOPPING BASKET INFORMATION:
The estimated delivery date has been calculated as per availability of all items from your order. The taken time from dispatch to delivery depends on the courier service you select at the checkout.
Please keep in mind that the estimated delivery date is only a reference, as it is determined to product availability and courier’s disposability.
We do our best to comply the given delivery dates and will inform you immediately if despite our efforts your order will suffer any changes or retards. So we kindly apologize and appreciate your patience.
If you have any questions regarding delivery please feel free to contact our Customer Services Team, using the following link to the Customer Enquiry Form. Our Customer Services Team will gladly assist you.
You can return any product for any reason within 30 days to our warehouse for a full refund. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition (returns must be unworn, in the state you received them, and in the original packaging).
WHAT OUR CUSTOMERS ARE SAYING
Dear team swiminn, On Saturday I placed an order for a wetsuit and some anti fog spray! I was very much surprised that yesterday I got the items, already! Thanks a lot, you did a great job and you definitely won a new customer! Best regards,
Thank you for your amazing effort. Best shopping ever, online or on-real. Have a good weekend. Erkin.
Great mask! Arrived in South Africa only 5days after ordering -Excellent service Thank you very much
Hi Silvia, Just wanted to let you know my ski boots arrived safely and they are fantastic! I wanted to thank you and the whole Snowinn company for all the wonderful service and help that you have given me in getting these boots to me! Thank you and I will definitely order from you again! Very gratefully Lisa attwood
You are the best diving shop in Europe, and I tell to my diving friends (Divers) that you are the chipset diving shop in Europe. Thank you another one time. Best Regards.
Hello Silvia, Many thanks for your prompt reply. Your customer service has been excellent and i will certainly be using your web site in the future. Thanks for the refund, Helen
i got a mail for scubastore 25mai, that my reg was payd and shiped. 26mai i got it in kirkenes. less than 24hr from spain to nort of norway. thank you scubastore, i will order all my things from you here after.
Der Silvia, I have checked the transfer and it worked our fine. Thank you for your dedication in this matter. I appreciate it. With best regards David St.
Hi Guys just a quick thank you for the speedy delivery of my new Titan LX regulator, ordered on Sumday, here Autralia by Thursday! Most impressed We weill do business again!
it will be very nice. If it was posibel to search for a special shoe size. I use size 47 a it take a long time to find my size. When I hade to click on every shoe.