Shipping and Delivery:
- Buyer protection
- Data protection
- 30-day returns
- Secure payment
For orders being shipped inside of the European Union, VAT is already applied to the eligible items in your cart. You will not be required to pay any import duties or customs fees when your order is delivered. For orders being shipped to countries outside of the European Union, no VAT and any sales tax will be included in the product prices you see on our website and you will not be charged any taxes by trekkinn. However your packages may be subject to the customs fees and import duties of the country to which you have your order shipped.
A postage will be added to your order at the checkout, which will depend on the country of delivery. Upon entering our website, please be sure to first select your country by clicking on "Change Country". Our prices are clearly shown next to each product and simply by clicking on the "Buy" button, you enter an item into the shopping cart and the shipping costs will be calculated for you automatically. In this way you can see the full cost of your order before proceeding to the checkout. The shipping cost depends on the size and weight of your order. We get from our shipping company very competitive worldwide shipping costs.
We have a large warehouse facility and keep plenty of stock on popular products and special deals.
We don't keep everything that we sell in stock at any one time because we carry over 250,000 different products. However, we do our best to give you a good idea when you might get your order.
The current "stock status" of a product will always be displayed on our website for any given item.
IN STOCK ITEMS:
If a product is listed as "In Stock", the time between the process of placing your order and the date when the courier delivers your parcel to the determined delivery address, is bound to 2 factors:
1. The preparation time (1 to 2 working days): validation of your payment + preparation of your order + reception of your parcel by the courier service agent.
2. The time of delivery by the courier service agent. You will be informed from the beginning of this process, from the moment you receive an e-mail confirmation about your order being dispatched. The time it takes from despatch to your door will depend on the delivery service you select at the checkout.
ITEMS NOT IN STOCK IN OUR WAREHOUSE:
If a product isn't in stock in our warehouse, but is available from one of our key suppliers, the expected delivery time will be listed in "days" (i.e. 5 days)* or in "date" (i.e. 14/Oct). The time it takes from despatch to your door will depend on the delivery service you select at the checkout.
Need help or unsure? If you have any questions regarding delivery please feel free to contact our Customer Services Team, using the following link to the Customer Enquiry Form. Our Customer Services Team will gladly assist you.
* Please note that this is the expected delivery date into our warehouse. Once we've taken receipt of the goods, we'll then need to process your order as if you'd ordered an "in stock" item - see above.
You can return any product for any reason within 30 days to our warehouse for a full refund. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition (returns must be unworn, in the state you received them, and in the original packaging).
WHAT OUR CUSTOMERS ARE SAYING
Hi! I just want to let you know that Im very satisfied with your service. I was hesitant at first because it was in fact my first time ordering an item online. Customer service was fast with a reply when I asked about the availability of an item. My item was delivered in less than a week (earlier that Ive expected) considering that my location is very far from where the item will come from. Thank you very much for the fantastic service! I will definitely order items from you again soon...
Just like to drop by and express my appreciation to your Customer Service staff, Bego, who helped me with my additional order and sorting out the payment issue. Really appreciate it so much. Keep up the good work! No wonder Scubastore just my favorite online store. Wondering if you can find some Poseidon OneSuit Shorty! hehehe.. Thanks guys!, look forward to receiving the items..
Hi Leslie, Just to let you know the replacement speargun arrived today thank you very much for all your help I look forward to dealing with you again. Kind Regards John
Thanks guys! Finally I found the best price for this package online! All computers should come with their interface included!!! I go for it - thanks!
Muchas gracias, Ilenia. I appreciate your prompt response and for finding a solution so quickly. I'm looking forward to receiving the Cressi Edy II very soon! Best regards,
Cressi Big Eyes arrived promptly and fit perfectly. No big nose problems. Shipping was amazing. 4.5 days to the most southern part of Australia, well done.
Great sevice. Great wetsuit! I ordered the wong size suit, sent it back with no fuss from Scubastore and recieved credit for the shipping. Amazing! Finially recieved the right size suit, dove in northern Califorina 47 degree water and never got cold…
Louis Ozenne Jr.
Dear customer service THe replacement part was delivered to my place by DHL shortly after I notified you the problem. I am very impressed by your handling of the problem (replacement of defective part and correction of shipment mistake). I feel very safe in recommending you to my friends. Best reegards Patrick Vincent
Hi Ilenia, I have received the exchange items and they fit great. Thank you to you and your great team for the excellent service. Muhd Faizal Aziz
Muhd Faizal Aziz
Thanx Maria, It's a pleasure to do business with people when they exceed your expectations. I'll be back in the near future for a couple of Apeks reg's, which I know will fit. ;o)